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Sizing depends primarily on the user's waist measurement rather than body weight. We provide specific waist ranges in inches on each of our product pages. If you are unsure or between sizes, we recommend contacting our support line at 077 540 7702, and our care team will happily guide you to the perfect fit.

We provide reliable islandwide delivery across Sri Lanka. Orders placed within the Colombo and Greater Western Province areas are typically delivered within 1 to 2 business days. Deliveries to locations outside the Western Province generally take 3 to 5 business days.

Yes, absolutely. We deeply respect the personal privacy and dignity of our users and families. All local home orders are securely packaged in plain, completely unmarked outer boxes or opaque protective wrappers to ensure contents remain strictly confidential throughout delivery.

Yes. As the primary importer and distributor, Tanyo Pharma (Pvt) Ltd accommodates bulk institutional orders for care homes, clinics, hospitals, and medical retail businesses. Please email your volume specifications directly to sales@palmjoy.lk or call our regional corporate distribution desk.

Due to strict medical safety and hygiene standards, we cannot accept returns or exchanges on protective adult care products once the inner manufacturer packaging has been opened. If you receive an incorrect item or a damaged shipment, please notify our team within 48 hours for immediate assistance.